Order Tracking

Shipping time is calculated starting from the time when your order is dispatched from our warehouse, rather than from the time of order placing. Invalid addresses, customs clearance procedures or other similar reasons, may increase the estimated shipping time. Thanks for your patience.

When your order is dispatched from our warehouse, you can find your tracking number in「My Account-My Order」. You can track your package using that number on corresponding shipping providers' websites or through their customer service.

Meanwhile, you will receive a shipment confirmation email. The email will contain the tracking number at the bottom. You can click the tracking link or type the tracking number into https://www.17track.net/ to check the status of your order.

You can always contact us for any order tracking questions at service@elurae.com.