We have a 7-day return policy, which means you have 7 calendar days to request a return starting from when you receive the item.

To be eligible for a return, your item must be in the same condition as you received it and in its original product packaging. You’ll also need the receipt or proof of purchase.

Please contact us at service@elurae.com to start a return. We will provide you the return address by this customer service email. However, you shall be responsible for shipping expenses. Once we receive the item and approve the return, a refund will be returned to your original payment method.

Please be advised that you should always first request a return by contacting us before sending to-be-returned items back to us.

You can always contact us for any return questions at service@elurae.com.

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers . Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:

• Items must be in their original condition without signs of wear or damage

• Items returned by mail must be in all original packaging (tags, box, and pouch included)

• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

• Engraved and monogrammed products

• Earrings used to pierce during a piercing appointment

• Gift cards

• Jewelry Care Kit

 

Damage, Defective or Wrong Items

Please check your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issues and solve them as soon as possible.

If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

 

Exchanges

If you wish to exchange one bought item for another one, you can place a new order for that one once your return request is accepted, such that you can get your new item with the least amount of time.

 

Refunds

We will notify you when we have received and inspected your return, and let you know if your refund was approved or not. If yes, your refund will be automatically returned to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

If you have any other questions regarding the refund policy, please contact us at service@elurae.com.