Terms of service

Welcome to ELURAE Website (hereinafter "Site", "Service") This website is operated by ELUARE trademark owner HangZhou Qianxun Technology Company Limited. Throughout the site, the terms "Site", "Service", "we", "us" and "our" refer to ELURAE. ELURAE offers this website, including all information, tools and other services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies you may find throughout our Site in connection with certain functionality, features or promotions as well as customer service. These Terms of Service apply to all users of the Site, including but not limited to browsers, vendors, customers, or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to the terms and conditions of this agreement, then you may not access the website or use any services.
We may update the Terms at any time. If we do so, we'll let you know either by posting the updated Terms on the Site or through other communications. It's important that you review the Terms when we update them, or when you use the Service. If you continue to use the Service after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Service anymore. Because our Service are evolving over time we may change or discontinue all or any part of the Service, at any time and without notice, at our sole discretion.

Any new features or tools which are added to the current store is also subject to this Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. If you continue to use the Service after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don't agree to be bound by the updated Terms, then you may not use the Service anymore.

This Site is not directed to individuals under the age of 14. If you are under 14 years old, we will not collect your personal information when we become aware of your age information. By accessing or using the Site or register, you are acknowledging that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PRIVACY

Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy.

ACCOUNT

Subject to the age restrictions outlined above, you may view and use some features of the Site without registering, but in order to access and use some parts of the Site, you may need to register an account with us. It's important that you provide us with accurate, complete and up-to-date information associated with your Account and you agree to update such information as needed, to keep it accurate, complete, up-to-date, and truthful. If you don't, we might have to suspend or terminate your Account. You agree that you won't disclose your Account password to anyone, and you'll notify us immediately of any unauthorized use of your Account. You're responsible for all activities that occur under your Account, whether or not you know about them. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide to do so at our sole discretion.

PRODUCTS AND SERVICE FOR PERSONAL USE

The products and Service available on the Site, and any samples thereof we may provide to you, are for personal and/or professional use only. You may not sell or resell any of the products or Service, or samples thereof, that you purchase or otherwise receive from us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by the emailnd/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

REFERRAL PROGRAM

Registered ELURAE customers may be eligible for a referral credit when they share their personalized referral link, and the referred customer completes his or her first purchase. To qualify for the credit, the referred customer must click on the referrer’s unique link, create a new account, and place an order via the Site. Referral credit is granted to the referrer’s account once all items in the referred customer’s first order have delivered. The credit is non-transferable.

We reserve the right to review, investigate, and remove referral credit as well as suspend users or accounts in instances where we identify behavior that we believe to be abusive, fraudulent, or not aligned with the spirit of the program, such as:
  • Attempts to gain credit through self-referral by opening multiple accounts using different email addresses or by adding identical payment methods to multiple accounts
  • Credit gained by referring customers through paid advertising, sponsored links, posting to commercial sites, or spamming
  • Violation of any of these Terms
  • We reserve the right to suspend our referral program at any time. If we remove the links corresponding to your referral codes, you may not receive referral credit for new people completing their first purchases with us anymore.
You're encouraged to share your referral link with friends and family and through social media outlets. However, you must not, without our permission, include ELURAE trademarks or engage in activity that may be regarded as misleading to ELURAE customers.

CONTENT

You understand that your content (not including credit card information), may be transferred without encryption and involve: (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Our Content. All the available information and content, together with their appearance on the Site, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, button icons, images, audio clips, data compilations and software, and the content and organization thereof (collectively, the "Content") is our property or the property of our subsidiaries, affiliates, partners or licensors, and is protected by copyright laws and treaties around the world. ALL RIGHTS RESERVED.
Subject to your compliance with these Terms, ELURAE grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely in connection with your permitted use of the Service and solely for your personal and non-commercial purposes.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, Chinese, provincial or city regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious codes that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related websites for violating any of the prohibited uses.

User Content. “User Content” means any text, graphics, images, works of authorship of any kind or other materials that you posted, generated, provided, or otherwise made available by you in connection to the Service or that you share online, through a public application, or with other users or recipients. User Content includes without limitation comments, feedback and Tagged Media (defined below).

User Content does not represent the views, opinions, beliefs, or values of ELURAE or any of its group companies. We do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.
You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content that are unlawful, offensive, threatening, libelous, defamatory, pornographic, or obscene. Without limiting the generality of the foregoing or any other provision of these Terms of Service, we have the right to remove any User Content that violates these Terms of Service or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms of Service or infringe the rights of others.

By making any User Content available through the Service you hereby grant to ELURAE a non-exclusive, perceptual, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, prepare derivative works based upon, distribute, publicly display, and publicly perform your User Content, in whole or in part, in connection with the Service and ELURAE’ (and its successors’ and affiliates’) business, including promoting, marketing or advertising and redistributing part or all of our business (and derivative works thereof) in any media formats and through any media channels (whether now known or hereafter devised).

You agree that User Content will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Service, nor any use of your User Content by ELURAE on or through the Service will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

If you wish to delete certain of your public User Content, such as your ratings and comments on the Site, please contact us by email at service@elurae.com with your account detail: username, first name, User Content, email address.
Welcome to ELURAE SMS Alerts! Our program delivers updates about our products, promotions, events, cart reminders, order updates and more directly to your mobile device. Message frequency varies. Message and data rates may apply.
  • If you wish to opt-out, reply STOP to any of our messages at any time.
  • For help or more information, reply HELP or contact our customer service at service@elurae.com
  • Please note that carriers are not liable for delayed or undelivered messages.
  • By subscribing to our SMS alerts, you agree to our Privacy Policy, available at Privacy Policy.
By subscribing through text, you consent to ELURAE sending you recurring automated marketing messages, including shopping cart reminders, and/or order updates to the provided phone number. Giving consent is not a prerequisite to make a purchase. If you wish to unsubscribe, text STOP in reply. For assistance, reply with HELP. Frequency of messages may vary. Message and data rates could apply. Please review our Privacy Policy and Terms of Service.

Tagged Media. The Site extracts content from our users and customers who share photos and videos on Instagram, Facebook, Snapchat, Twitter or other social media (“Social Media”) account using hashtags, mentions or otherwise posting about the Service. You acknowledge and agree that the Tagged Media may be used in ELURAE’ retail locations, email, on our Site or other websites/accounts that we operate or control, and you hereby grant us permission to use and authorize others to use your name or social media handle in association with the Tagged Media for identification, for Service-related publicity, and for other similar promotional purposes, including after you terminate your Account or your use of the Service. You represent and warrant that posting and use of your Tagged Media, including our name, likeness, voice, or photograph, does not violate, misappropriate or infringe on the rights of any third party, including but not limited to privacy rights, publicity rights, copyrights, trademark or other intellectual property rights.

Copyright Policy. ELURAE respects the intellectual property rights of others and expects its users to do the same. ELURAE have the right to terminate the privileges of users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. If you are a copyright owner and believe that any content posted on the Site infringes upon your copyrights, please provide us the following written information in accordance with the Copyright Law of the People’s Republic of China
  • a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • identification of the original copyrighted work claimed to have been infringed;
  • identification of the material that is claimed to be infringing and information reasonably sufficient to locate such material;
  • information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address;
  • a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

ACCURACY

The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to update any information we see fit at any time without prior notice (including after an order has been submitted). Please note that such errors, omissions may relate to product description, pricing, promotions, offers, product shipping charges, transit times and availability. In these instances, we reserve the right to cancel or terminate any orders involving pricing errors or inaccuracies. We apologize for any inconvenience.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Service to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Your linking to or from any off-website pages or other websites is at your own risk and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Please review carefully the third-party's policies and terms and conditions and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

DISCLAIMER OF WARRANTIES

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
Although we make reasonable efforts to update the information on the Site, we do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Service delivered to you through the Site are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

LIMITATION OF LIABILITY

In no case shall ELURAE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states/regions or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states/regions or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless ELURAE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Service, or when you cease using our site. Please notify us by emailing us at service@elurae.com.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Service (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

If any provision of these Terms is held invalid or unenforceable (by court of competent jurisdiction), that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without ELURAE' prior written consent. Any attempt to assign or transfer these Terms without such consent will be null. ELURAE may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Service shall be governed by and construed in accordance with the laws of Hangzhou, Zhejiang, People's Republic of China.

DISPUTES

The competent courts of Hangzhou, People's Republic of China, shall have exclusive jurisdiction over any claims or disputes arising from or in relation to these Terms of Service and any documents they refer to or the relationship between the parties.

CHANGES TO TERMS OF SERVICE

We may update and change the Website from time to time to reflect changes to our products, our customer's needs, and our business priorities. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Every time you wish to use the Website, please check these Terms of Use to ensure you understand the terms that apply at that time. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT US

If you have any questions regarding these Terms of Service, please email us at service@elurae.com